Dear Pet owners
So that we can continue to provide a service as long as possible for you and your pets we need you to follow these guidelines

Telephone first -​To book an appointment please contact us on 01559 363318 - you may be asked some general health questions. Please do not just turn up at the practice.  We will only be seeing emergencies and sick pets.

• Telephone consultations - this may be more appropriate than visiting the practice and you may be offered a telephone consultation. Telephone consultations are available by appointment and payment will be requested over the phone prior to the consultation. We have set a charge of £20 for a consultation. If you are advised during the telephone consultation to visit the practice with your pet for examination this amount will be deducted from the normal consult fee that will then apply.
• Self-isolating - If you are self-isolating, then you should NOT come to the practice.  Please arrange for someone else to bring your pet to the practice.  The vet can speak to you before and after the consultation, if you wish.
• Collections - Please do not visit the practice to collect food or medication without an appointment, please telephone us first.  We may be able to post it to you or arrange for a delivery or a time for collection.
• Prescriptions and Diet food - Please order your repeat prescriptions within plenty of time before running out.  We may advise you have two months supply.  Our wholesalers may now be only delivering alternate days due to staff shortages
• Arrival - When you arrive at the practice either phone us on 01559 363318 to say you have arrived or pop in and tell a member of staff. Please then wait in the car until called. This will help protect our staff and other clients. Please do not wait in the waiting room.
• Numbers - Only 1 person per pet to be allowed in during the consultation.
• Hygiene - We have sanitiser available at the practice for your use.  Please use them on entry and when you leave.  We are disinfecting the practice throroughly and regulary. We will ask anyone who appears infectious or has a persistent cough to leave the surgery.
• Payments – Payments for prescriptions and phone consultations will be taken over the phone. We ask that payments at the surgery are made with card only to minimise risks to yourself and the staff of handling cash.  

 
These are difficult times and we are trying to find different ways to stay safe whilst working. We appreciate your help and loyalty, for further updates visit our website www.tysulvets.co.uk or our Facebook pages